Find Answers to Common Questions

Frequently Asked Questions and Information

Backyard parties are delivered within a 2 hour delivery window generally between 8am and 1pm and picked up the same evening. For Park, School, Church, and Corporate delivery sites we can coordinate a delivery time that is as close to your start as possible, while still allowing time for proper set up. We like to start set up at least one hour before the start of the event. Our Drivers have several locations on their delivery route. Therefore, it's extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for our other customers, so we ask for your cooperation in this regard.
Customer is responsible for all damages (as stated) to unit and any cleaning charges ($25 -$200) due to misuse (food, gum, rocks, confetti, etc). Someone should be with the unit until time of pick up to avoid any problems. A flat rate of $1,000 is applied if any silly string is found on the unit. Silly string causes irreversible damage to any inflatable.
Inclement Weather cancellations do NOT incur a fee; HOWEVER, the customer must call to cancel and it may ONLY be done ON THE EVENT DATE event and must be BEFORE the driver arrives. We do not accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers unless it's below 40°F or actively raining (not sprinkles, showers etc) in your area 2 hours before your rental period. There are no refunds and ONLY RAINCHECKS ARE ISSUED, good for one year.

Refund Policy: During uncertain weather conditions, if Customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds, NO rain checks, NO concessions. There will also be no refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather.

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